Current Service Status: We are currently within the regular processing window.

Thanks to improved processes, service and warranty claims can now be processed in a predictable manner again. A binding estimate of costs, scope, and processing time will be provided after the goods have been received and a technical inspection has been conducted. Please submit all information in full. Pre-approval of costs can help expedite processing.

RMA Request

Service or Warranty Claim?

Would you like to send in your product for a planned, paid service, or is this a warranty claim? Please select the appropriate option below.

Important information before you start:

You can send only one product per RMA request. For additional products, please create a separate request.
Remove all batteries and rechargeable cells before shipping your product.
If your request involves the battery, please contact our customer support first.
Have the serial number of the product ready. ?
Prepare a copy or photo of your proof of purchase.

Service

Warranty claim