Currently, processing times may be longer than usual. An assessment will be made after the products have been received and technically inspected.

Please provide all relevant information in full when submitting your request. Approving costs in advance can speed up the processing. Only products listed in the current price list will be processed.

RMA Request

Service or Warranty Claim?

Would you like to send in your product for a planned, paid service, or is this a warranty claim? Please select the appropriate option below.

Important information before you start:

You can send only one product per RMA request. For additional products, please create a separate request.
Remove all batteries and rechargeable cells before shipping your product.
If your request involves the battery, please contact our customer support first.
Have the serial number of the product ready. ?
Prepare a copy or photo of your proof of purchase.

Service

Warranty claim